REFUND & RETURNS POLICY

This summary covers the key provisions of The Herb Wash’s Refund & Returns Policy (last updated August 24, 2026).Overview

This policy applies to all orders placed through The Herb Wash. By ordering, you agree to these terms, which do not override your statutory rights under Indian consumer protection laws.

Order Cancellations
Cancellation requests should be sent to theherbwash@gmail.com as soon as possible. Requests can typically be honored only before the order has been dispatched. Once an item is dispatched, it falls under the return and refund policy instead. Refunds for cancelled orders are issued via the original payment method.

Returns and Eligibility
Due to the nature of the products, returns are generally not accepted for items that have been opened, used, consumed, modified, or tampered with, due to hygiene and safety standards. However, you may return items if you received a damaged, incorrect, or defective product, or if you did not receive a product that was ordered. Returns due to a “change of mind” are not accepted.

Approved returns must be unused, unopened, in original packaging, include all original components, and be accompanied by relevant order information. Customers must contact the company to receive return instructions before sending any items back.

Reporting Issues
For damaged, incorrect, or missing products, you must notify the company at theherbwash@gmail.com within 48 hours of delivery. When reporting, please include:
● Your order number.
● Your name and contact information.
● A clear explanation of the issue.
● Photographs of the damaged/incorrect product, including the outer box and shipping label.
● For suspected defects, additional details like batch numbers, photos, or videos may be required.
Once verified, the company will arrange for a replacement or a refund, subject to product availability and relevant laws. The Herb Wash is not liable for damages caused by customer misuse or improper storage after delivery.

Return Shipping
If a return is required due to damaged, defective, incorrect, or missing items, the company will provide instructions on how to proceed. If a return is initiated for reasons attributable to the customer, any associated shipping costs will be the customer’s responsibility. The company will inform you of relevant shipping costs before the process begins.

Refunds
Upon approval, refunds are processed via the original payment method. The time taken for funds to appear in your account depends on your financial institution; The Herb Wash is not responsible for third-party processing delays. For COD orders, the company may request bank account details to facilitate the refund.

Failed or Undelivered Orders
If an order is returned to the company due to issues associated with the client, you may contact theherbwash@gmail.com. Based on the situation, the company can facilitate a refund or reship the order, in accordance with order terms and shipping fee policies.

Consumer Rights and Updates
This policy exists alongside, and does not supersede, any rights provided under Indian consumer protection laws. If local laws offer different remedies, those laws take precedence. The Herb Wash reserves the right to update this policy periodically; changes will be reflected by a revised “Last Updated” date. Customers are encouraged to review this policy occasionally.

Contact Information
For questions regarding an order or this policy, please contact:
● Email: theherbwash@gmail.com
● Address: The Herb Wash, Sri Ganganagar, Rajasthan 335001, India.