TERMS & CONDITIONS

TERMS & CONDITIONS

Last Updated: August 24, 2026
These comprehensive Terms & Conditions (“Terms”) constitute a legally binding agreement between you and The Herb Wash regarding your access to and use of our official website and the purchase of our natural products. By accessing our digital platform, browsing our catalog, or completing a transaction, you acknowledge that you have read, understood, and agreed to be bound by these specific Terms in their entirety. These rules are designed to protect both the consumer and the provider, ensuring a transparent and safe shopping environment for everyone involved in our community.

1. ABOUT US & ELIGIBILITY
The Herb Wash is a dedicated wellness brand proudly located in Sri Ganganagar, Rajasthan, India. Our mission is to provide high-quality herbal solutions to our valued customers. To be eligible to purchase from our store, you must be at least 18 years of age or the age of majority in your jurisdiction, and legally capable of entering into a binding contract.
If you are placing an order on behalf of another individual or entity, you confirm that you have the explicit authority to provide their personal data and to bind them to these Terms. We reserve the right to refuse service to anyone at any time for any reason.

2. PRODUCT INFORMATION & USE
We strive for maximum accuracy in our product descriptions and imagery; however, please note that actual colors and packaging may vary slightly due to photographic lighting or monitor settings. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or discontinue products at any time without prior notice. Use all products strictly as directed on the label.

3. PRICES, ORDERS & PAYMENTS
All prices are listed in Indian Rupees (INR) and are subject to change without notice. Applicable taxes and shipping costs will be calculated and displayed clearly at the final checkout stage. We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspicion of fraudulent activity. Payments are processed through secure third-party gateways to ensure your financial safety. Please be aware that failed payments or authorization issues will result in the immediate cancellation of your order.

4. SHIPPING, RETURNS & CANCELLATIONS
While we aim for prompt delivery, all estimates provided are not guaranteed and may be affected by external factors such as extreme weather, holidays, or courier logistics. Customers are solely responsible for providing correct and complete shipping addresses; we are not liable for lost packages due to address errors. Returns, exchanges, and cancellations are governed by our separate Refund Policy.
Any damaged, defective, or incorrect items must be reported to our support team immediately upon receipt, accompanied by photographic proof of the issue. We will work diligently to resolve these concerns through replacements or refunds as deemed appropriate by our management team.

5. INTELLECTUAL PROPERTY & USER CONTENT
All content found on this website, including text, graphics, logos, and images, is the exclusive property of The Herb Wash and protected by intellectual property laws. Personal use of this content is permitted for your own shopping experience, but any commercial exploitation, reproduction, or redistribution is strictly prohibited without our prior written consent.

6. PROHIBITED USES
In addition to other prohibitions, you are forbidden from using our site or its content for any unlawful purpose, to solicit others to perform illegal acts, or to violate any international or local regulations.
You may not introduce malware, viruses, or any code of a destructive nature, nor may you attempt to bypass our security features. Unauthorized orders, automated data collection, or impersonating our staff or other users is strictly prohibited.

7. DISCLAIMER & LIABILITY
Our website and services are provided on an “as is” and “as available” basis without any warranties of any kind. To the maximum extent permitted by Indian law, The Herb Wash, its directors, and employees shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or products.

8. INDEMNIFICATION & GOVERNING LAW
You agree to indemnify, defend, and hold harmless The Herb Wash from any claims, damages, or expenses, including attorney fees, arising from your breach of these Terms or your violation of any law or the rights of a third party. These Terms and any separate agreements shall be governed by and construed in accordance with the laws of India.

9. CONTACT US
For any questions, concerns, or complaints regarding this policy or our products, please contact us directly:
The Herb Wash
Sri Ganganagar, Rajasthan 335001, India
Email: theherbwash@gmail.com